Please ensure you supply us with a daytime telephone number and email address as DPD will contact you with tracking details.
All orders received Monday – Friday (except Bank Holidays) will be sent out the same day for next working day delivery. Orders received after 3pm on Friday will be sent out on Monday (except Bank holidays).
Saturday and timed deliveries can be arranged at a premium. Please contact us if you would like a quote.
If you are located outside of mainland UK or in the Highlands please contact us for a quote on delivery charges as some items will incur a surcharge
All delivery times stated are estimated and we make every effort to deliver goods within the stated timescale. However delays are occasionally inevitable due to unforeseen circumstances.
Rosie Rascal Range shall be under no liability for any delay or failure to deliver goods within the estimated timescale.
When receiving goods you must count the items and check for damage and then sign and print your name to confirm you have received the whole order in good condition.
It is stated on the couriers delivery note the number of boxes you should receive. If the number of boxes you have received does not match the number stated on the delivery note you must note the number of boxes received on the delivery note by your signature.
Any damage to the equipment or packaging must be noted on the delivery note next to your signature. The words “unexamined” or “unchecked” will not be acceptable.
Any shortages or damages must be reported to Rosie Rascal Range within 48 hours.
If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped you are responsible for all carriage charges incurred by Rosie Rascal Range. We advise you to check the status of your order before you cancel.
Under distance selling regulations you have the right to cancel your order for a full refund up to 30 days after receiving your goods. However the goods must be in an unused condition and all packaging intact. In this instance you will be liable for all carriage charges incurred by Rosie Rascal Range.